Returns
1 Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in UK irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
2 Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of your receipt of the product;
(b) the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
3 Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Email us at returns@bertiebrowns.co.uk informing us of your return and the reason for return.Products returned under this policy must be sent by insured post to:
Returns
Bertie Browns Limited
170 South Street
Perth
PH2 8NY
You will be responsible for paying postage costs associated with returns under this policy. We will not be responsible for any items not reaching us.
If items are returned due to them been received damaged or if an incorrect item has been sent we will refund your returns postage.
4 Exclusions
The following kinds of products may not be returned under this policy:
(a) pierced products including earrings or body jewellery;
(b) any product made to your specification including bespoke items;
(c) any product made to order;
(d) gift vouchers;
(e) any items that have been engraved to your personal specification.
5 Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will always refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.
6 Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a)we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
