1. 100% money back guarantee
Bertie Browns offer a full no quibble money back guarantee for all online purchases with proof of purchase. Please inform us by email at bertiebrowns@btinternet.com stating ''order cancellation'' as the subject. Then return the goods to us within 30 days of receipt stating your preferred choice of action. Please make sure that the goods are in original condition.
If you need assistance with a return please e-mail us at bertiebrowns@btinternet.com. We believe in looking after people and being open and honest with our customers.
Please note we will not cover the cost of postage on returns.
2. Free prompt UK delivery
When you purchase an item from our website, you will receive two emails from Bertie Browns.The first will be your order confirmation, the second will be an email telling you that your order was shipped.
On the rare occasion that a product will take longer than 5 days to ship we will contact you by email or by phone.
We use Royal Mail 1st Class Delivery which usually means delivery within two working days.
3. All orders via secure servers
Bertie Browns uses a secure shopping cart service to process all orders. We have put security measures in place to protect the loss, misuse or alteration of all information under our control.
Sage Pay employs 128-bit SSL Strong Encryption for maximum security in data transfers - the highest level available on the Internet today.
All orders are processed via a secure server (SSL) your credit card details are not known by Bertie Browns at any time.
4. Your information stays private
All specific visitor information collected on this site is for internal purposes only and is not shared with, or sold to any outside party.
At Bertie Browns we value and respect your trust and privacy and will only use the personal information that you supply us with when using our website.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase.
This enables us to process your orders efficiently and to improve the products and service that we are offering. We may use this information to inform you of any new products or special offers that we think may be of interest to you or about changes to our website. Please email us if you do not want us to send you this information.
We will not sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties. In accordance with Data Protection Act 1998, we may ask for proof of your identity before disclosing certain information to you.
5. Reliable customer support
If for any reason you need assistance please contact us by email: bertiebrowns@btinternet.com or by telephone on
01738 587365 and speak to one of our customer support staff.
To contact us by mail:
Bertie Browns, 170 South Street, Perth PH2 8NY
6. Free Bertie Browns gift packaging
Whether it's a gift that you are buying or you are simply being self-indulgent and spoiling yourself (we encourage that at Bertie Browns!) be rest assured that every on-line purchase is beautifully presented in our own gift boxes and gift bags - no further wrapping required!
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