Frequently Asked Questions
What are your delivery charges?
All UK orders qualify for free delivery and will be sent using first class Royal Mail so no signature is required. If you prefer, you can choose to have your parcel sent by recorded delivery (which requires a signature) for a cost of $6.30. If you have left things to the last minute then you can have your parcel delivered with guaranteed next day delivery for $9.40.
All international deliveries will be sent using the Royal Mail International Signed For service and the costs for this are $11.90 for deliveries within the EU and $19.80 if outwith the EU.
What is your policy for returns & exchanges?
We have a 30 day money back guarantee so you can return your jewellery up to 30 days after purchase.
Learn more about our returns policy
How can I contact you for advice?
You can call +44 1738 587 365 and speak to one of our members of staff who will be able to deal with your query. Alternatively, you can make use of our LiveChat button. Press this button and be immediately able to chat online to one of our members of staff.
Which payment methods do you accept?
We accept payment online by Visa, MasterCard, Maestro, Electron or Solo
What are the 12 birthstones?
January - Garnet
February - Amethyst
March - Aquamarine
April - Diamond
May - Emerald
June - Pearl
July - Ruby
August - Peridot
September - Sapphire
October - Opal or Pink Tourmaline
November - Citrine or Yellow Topaz
December - Turquoise
What is Rhodium?
Rhodium is a highly reflective precious metal (more valuable than gold and platinum) used to plate white gold and silver jewellery. It is very hard wearing metal and does not tarnish. It is important to be aware that rhodium plating will not last forever and that on jewellery that is worn a lot eg. rings, they may have to be replated.
What is the best way to look after my jewellery?
Dust, pollution and daily wear all conspire to dull the surface of your jewellery and cloud the sparkliness of your gemstones.
Learn more about how to care for your jewellery
Is VAT charged on online?
VAT is charged at 20% on all orders and is included in the retail price. Please email info@bertiebrowns.co.uk if you have further queries about VAT, or call us on +44 1738 587 365
